What is this letter for?
This letter is used to formally confirm an employee’s on-call arrangements and the allowance payable for being on call. It provides written clarity about availability expectations, how the allowance is paid, and how call-outs are treated if work is required.
When should this letter be used?
This letter should be used where an employee is required to participate in an on-call roster and an allowance is payable. It is commonly issued when on-call duties are introduced, varied, or confirmed for a specific role or period.
Who is this letter suitable for?
This letter is suitable for award-covered and award-free employees who are required to be on call and whose remuneration does not already fully compensate them for after-hours availability.
Key considerations for employers
Employers must ensure allowance amounts and call-out payments comply with any applicable modern award or enterprise agreement. The letter should align with the On-Call and Call-Out Policy and the employee’s contract to avoid inconsistencies.
Key considerations for employees
Employees should review the letter carefully to understand when they are required to be available, what restrictions apply during on-call periods, and how they will be paid if called out to work.
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